DIN EN 9131:2016-09

To assure customer satisfaction, aviation, space, and defense organizations must provide, and continually improve, safe, reliable products and services that meet or exceed customer and applicable statutory and regulatory requirements. The globalization of the industry and the resulting diversity of regional and national requirements and expectations have complicated this objective. Organizations have the challenge of purchasing products and services from external providers throughout the world and at all levels of the supply chain. External providers have the challenge of delivering products and services to multiple customers having varying quality requirements and expectations. This standard was created to provide for the uniform submittal of nonconformity information for notification and/or approval when contractually invoked at any level or as guidance within the aviation, space, and defense industry. This standard can be invoked as a stand-alone requirement or used in conjunction with 9100-series standards (namely EN 9100, EN 9110, EN 9120). This document standardizes requirements for nonconformity data definition and documentation for the industry. The establishment of common requirements, for use at all levels of the supply-chain by organizations, should result in improved quality and safety, and decreased costs, due to the elimination or reduction of organization-unique requirements and the resultant variation inherent in these multiple expectations. This European Standard defines the common nonconformance data definition and documentation that shall be exchanged between an internal/external supplier or sub-tier supplier, and the customer when informing about a nonconformity requiring formal decision. The requirements are applicable, partly or totally, when reporting a product nonconformity to the owner or operator, as user of the end item (for example engine, aircraft, spacecraft, helicopter), if specified by contract. The revision of the standard has been carried out in order to more precisely define the process requirements and expectations for the data, restructure the nonconformance data documentation, and provide further definition of data descriptions and codes for process defects, causes, and corrective actions. This document (EN 9131:2016) has been published by ASD-STAN, Technical Section Quality. AeroSpace and Defence Industries Association of Europe - Standardization (ASD-STAN) has been declared responsible by the European Committee for Standardization (CEN) for preparing European Standards (EN) for the aerospace sector. The responsible German standardization committee is 131-05-01 AA "Grundlagen und Managementverfahren (Spiegelausschuss zu ISO/TC 20/SC 14)" ("Basic principles of management processes (Mirror committee of ISO/TC 20/SC 14)") at DIN Standards Committee Aerospace (NL).