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Dear customers,

We are saying goodbye for the Easter holidays and will be back in person for you from 22.04.2025.

Please note that new registrations and requests to be processed manually will only be processed from this date.

You can of course place orders and downloads online at any time, and our FAQs provide you with lots of helpful information.

We wish you a happy Easter!

Your DIN Media GmbH

Standards Worldwide
Standards Worldwide
Phone +49 30 58885700-07

inhouse seminar S-588

"Der Kunde ist König" – Aktuelle Normen und Tools zur Steigerung der Kundenzufriedenheit und Kundenbindung

This seminar can be booked in-house as an in-house seminar. Please contact us if you are interested in this offer.

inhouse seminar
anytime
In-house seminar at your location
Get an offer

DIN Members receive 15 % discount

Course documents
See Mediathek contents
In-house seminar at your location
Get an offer
Speaker(s)

Carina Nennstiel

Universität Koblenz-Landau

seit 01/2017 Universität Koblenz-Landau, Koblenz wissenschaftliche Mitarbeiterin am Lehrstuhl für Marketing und elektronische Dienstleistungen Forschungsschwerpunkte: Service Excellence, Kundenzufriedenheit, Kundenbegeisterung, Customer Experience Management, Digitalisierung, Dienstleistungsproduktivität, Mitarbeiterbegeisterung und -stolz, Service Design

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