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Standards Worldwide
Standards Worldwide
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Management und Qualität

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Standard [CURRENT] 2022-11

DIN EN 17371-2:2022-11
Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts; German version EN 17371-2:2021

from 117.70 EUR VAT included

from 110.00 EUR VAT excluded

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Standard [CURRENT] 2020-12

DIN EN 17371-3:2020-12
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts; German version EN 17371-3:2020

from 106.30 EUR VAT included

from 99.35 EUR VAT excluded

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Standard [CURRENT] 2015-08

DIN ISO 37500:2015-08
Guidance on Outsourcing (ISO 37500:2014)

This standard covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to ...

from 192.30 EUR VAT included

from 179.72 EUR VAT excluded

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Technical rule [CURRENT] 2016-03

DIN CEN/TS 16880:2016-03; DIN SPEC 77880:2016-03
Service excellence - Creating outstanding customer experiences through service excellence

Organizations often state that they put the customer at the center of their business. In competitive markets, however, it is essential to design the entire organization around the customer and the ...

Procedure : Pre-Standard

from 79.10 EUR VAT included

from 73.93 EUR VAT excluded

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Technical rule [CURRENT] 2019-09

DIN SPEC 33453:2019-09
Development of digital service systems
Procedure : PAS

Free of charge

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Technical rule [CURRENT] 2011-07

DIN SPEC 77224:2011-07
Achieving Customer Delight Through Service Excellence

Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for a ...

Procedure : PAS

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Technical rule [CURRENT] 2016-03

DIN SPEC 77227:2016-03
Drafting service standards in conformity with procurement law - Guidelines for standardisation

This DIN SPEC has been prepared by a workshop (temporary committee) in the course of the PAS procedure. This DIN SPEC has been prepared and adopted by the authors named in the foreword. Service ...

Procedure : PAS

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Technical rule [CURRENT] 2014-03

DIN SPEC 91294:2014-03
Use cases for mobile assistance systems in the field of technical customer service

This DIN SPEC in accordance with the PAS procedure was developed within a workshop (temporary committee) set up on a temporary basis. The document was developed and approved by the authors named ...

Procedure : PAS

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Technical rule [CURRENT] 2014-08

DIN SPEC 91310:2014-08
Classification of services for the technical management of renewable energy plants

The DIN SPEC in accordance with the PAS Procedure has been prepared within the framework of research project "EUMONIS - Software and System Platform for Energy and Environmental Monitoring Systems".

Procedure : PAS

Free of charge

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Technical rule [CURRENT] 2002

DIN-Fachbericht 116:2002
Standardisierung in der deutschen Dienstleistungswirtschaft - Potenziale und Handlungsbedarf
Procedure : Technical report

119.80 EUR VAT included

111.96 EUR VAT excluded

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