We use cookies to make our websites more user-friendly and to continuously improve them. If you continue to use the website, you consent to the use of cookies. You can find more information in our privacy statement and our cookie guidelines.

Standards Worldwide
Standards Worldwide
Phone +49 30 58885700-07

Technical rule [CURRENT]

DIN SPEC 77231:2017-08

Process and competence framework for service excellence in branch banking

German title
Prozess und Kompetenzrahmen für die Durchführung von exzellentem Service im Filialbanking
Publication date
2017-08
Original language
German
Pages
32
Procedure
PAS

Free of charge

Format and language options

PDF download

  • Free of charge

Monitor with the Standards Ticker

This option is only available after login.
Easily subscribe: Save time and money now!

You can also subscribe to this document - together with other important standards in your industry. This makes your work easier and pays for itself after a short time.

Sparschwein_data
Subscription advantages
Sparschwein Vorteil 1_data

Important standards for your industry, regularly updated

Sparschwein Vorteil 2_data

Much cheaper than buying individually

Sparschwein Vorteil 3_data

Useful functions: Filters, version comparison and more

Suitable online services
Publication date
2017-08
Original language
German
Pages
32
Procedure
PAS
DOI
https://dx.doi.org/10.31030/2689389

Product information on this site:

Quick delivery via download or delivery service

Buy securely with a credit card or pay upon receipt of invoice

All transactions are encrypted

Overview

This DIN SPEC has been prepared by a workshop (temporary committee) in the course of the PAS procedure. This DIN SPEC has been prepared and adopted by the authors named in the foreword. This DIN SPEC defines requirements for the process and the competence framework for excellent service in branch banking.

Content
ICS
03.060, 03.120.99
DOI
https://dx.doi.org/10.31030/2689389

Cooperation at DIN

Loading recommended items...
Loading recommended items...
Loading recommended items...
Loading recommended items...