ISO/IEC 17789:2014-10

Content (en)

• Foreword
• Scope
• Normative references Show subsection Close subsection

  • Identical Recommendations | International Standards
  • Additional references
• Definitions Show subsection Close subsection

  • Terms defined elsewhere
  • Terms defined in this Recommendation | International Standard
• Abbreviations
• Conventions
• Cloud computing reference architecture goals and objectives
• Reference architecture concepts Show subsection Close subsection

  • CCRA architectural views
  • User view of cloud computing Show subsection Close subsection

    • Cloud computing activities
    • Roles and sub-roles
    • Parties
    • Cloud services
    • Cloud deployment models
    • Cross-cutting aspects
  • Functional view of cloud computing Show subsection Close subsection

    • Functional components
    • Functional layers
    • Multi-layer functions
  • Relationship between the user view and the functional view
  • Relationship of the user view and functional view to cross-cutting aspects
  • Implementation view of cloud computing
  • Deployment view of cloud computing
• User view Show subsection Close subsection

  • Introduction to roles, sub-roles and cloud computing activities
  • Cloud service customer Show subsection Close subsection

    • Role Show subsection Close subsection

      • CSC:cloud service user
      • CSC:cloud service administrator
      • CSC:cloud service business manager
      • CSC:cloud service integrator
    • Cloud computing activities Show subsection Close subsection

      • Use cloud service
      • Perform service trial
      • Monitor service
      • Administer service security
      • Provide billing and usage reports
      • Handle problem reports
      • Administer tenancies
      • Perform business administration
      • Select and purchase service
      • Request audit report
      • Connect ICT systems to cloud services
  • Cloud service provider Show subsection Close subsection

    • Role Show subsection Close subsection

      • CSP:cloud service operations manager
      • CSP:cloud service deployment manager
      • CSP:cloud service manager
      • CSP:cloud service business manager
      • CSP:customer support and care representative
      • CSP:inter-cloud provider
      • CSP:cloud service security and risk manager
      • CSP:network provider
    • Cloud computing activities Show subsection Close subsection

      • Prepare systems
      • Monitor and administer services
      • Manage assets and inventory
      • Provide audit data
      • Define environment and processes
      • Define and gather metrics
      • Define deployment steps
      • Provide services
      • Deploy and provision services
      • Perform service level management
      • Manage business plan
      • Manage customer relationships
      • Manage financial processing
      • Handle customer requests
      • Manage peer cloud services
      • Perform peering, federation, intermediation, aggregation and arbitrage
      • Manage security and risks
      • Design and implement service continuity
      • Ensure compliance
      • Provide network connectivity
      • Deliver network services
      • Provide network management services
  • Cloud service partner Show subsection Close subsection

    • Role Show subsection Close subsection

      • Cloud service developer
      • Cloud auditor
      • Cloud service broker
    • Cloud computing activities Show subsection Close subsection

      • Design, create and maintain service components
      • Compose services
      • Test services
      • Perform audit
      • Report audit results
      • Acquire and assess customers
      • Assess marketplace
      • Set up legal agreement
  • Cross-cutting aspects Show subsection Close subsection

    • General
    • Auditability
    • Availability
    • Governance
    • Interoperability
    • Maintenance and versioning
    • Performance
    • Portability
    • Protection of personally identifiable information (PII)
    • Resiliency
    • Reversibility
    • Security Show subsection Close subsection

      • General
      • Distribution of security responsibilities
      • Cloud service category perspectives
      • Implications of cloud deployment models
      • Data protection strategy and responsibility
    • Service levels and service level agreements
• Functional view Show subsection Close subsection

  • Functional architecture Show subsection Close subsection

    • Layering framework Show subsection Close subsection

      • User layer
      • Access layer
      • Service layer
      • Resource layer
      • Multi-layer functions
  • Functional components Show subsection Close subsection

    • User layer functional components Show subsection Close subsection

      • User function
      • Business function
      • Administrator function
    • Access layer functional components Show subsection Close subsection

      • Access control
      • Service access
      • Business access
      • Administration access
      • Development access
      • Connection management
    • Services layer functional components Show subsection Close subsection

      • Service capabilities
      • Business capabilities
      • Administration capabilities
      • Service orchestration
    • Resource layer functional components Show subsection Close subsection

      • Resource abstraction and control
      • Physical resources
    • Multi-layer functions Show subsection Close subsection

      • Integration functional components Show subsection Close subsection

        • Security integration
        • Monitoring integration
        • Service integration
        • Peer service integration
      • Security systems functional components Show subsection Close subsection

        • Authentication and identity management
        • Authorization and security policy management
        • Encryption management
      • Operational support systems functional components Show subsection Close subsection

        • Service catalogue
        • Provisioning
        • Monitoring and reporting
        • Service policy management
        • Service automation
        • Service level management
        • Incident and problem management
        • Platform and virtualization management
        • Peer service management
      • Business support systems components Show subsection Close subsection

        • Product catalogue
        • Account management
        • Subscription management
        • Billing
        • Accounts
      • Development support functional components Show subsection Close subsection

        • Developer environment
        • Build management
        • Test management
• Relationship between the user view and the functional view Show subsection Close subsection

  • General
  • Overview Show subsection Close subsection

    • Service capabilities functional component
    • Common roles, activities and functional components
    • Multi-tenancy and isolation
• Further details regarding the user view and functional view Show subsection Close subsection

  • The cloud service customer–cloud service provider relationship Show subsection Close subsection

    • Functional relationship
    • Business relationship
    • Administration relationship
  • The provider–peer provider (or "inter-cloud") relationship
  • The cloud service developer–cloud service provider relationship
  • The cloud service provider–Auditor relationship Show subsection Close subsection

    • Security audit
    • Privacy impact audit
    • Performance audit
• Bibliography