ISO 9000:2005-09

Content (en)

• Foreword
• Introduction Show subsection Close subsection

  • General
  • Quality management principles
• Scope
• Fundamentals of quality management systems Show subsection Close subsection

  • Rationale for quality management systems
  • Requirements for quality management systems and requirements for products
  • Quality management systems approach
  • The process approach
  • Quality policy and quality objectives
  • Role of top management within the quality management system
  • Documentation Show subsection Close subsection

    • Value of documentation
    • Types of document used in quality management systems
  • Evaluating quality management systems Show subsection Close subsection

    • Evaluating processes within the quality management system
    • Auditing the quality management system
    • Reviewing the quality management system
    • Self-assessment
  • Continual improvement
  • Role of statistical techniques
  • Quality management systems and other management system focuses
  • Relationship between quality management systems and excellence models
• Terms and definitions Show subsection Close subsection

  • Terms relating to quality
  • Terms relating to management
  • Terms relating to organization
  • Terms relating to process and product
  • Terms relating to characteristics
  • Terms relating to conformity
  • Terms relating to documentation
  • Terms relating to examination
  • Terms relating to audit
  • Terms related to quality management for measurement processes
• Methodology used in the development of the vocabulary (informative) Show subsection Close subsection

  • Introduction
  • Content of a vocabulary entry and the substitution rule
  • Concept relationships and their graphical representation Show subsection Close subsection

    • General
    • Generic relation
    • Partitive relation
    • Associative relation
  • Concept diagrams
• Bibliography