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Content
Content (en)
Foreword
Introduction
Scope
Normative references
Terms and definitions
Quality assessment in national libraries
Mission and functions of national libraries
General
Mission statement for national libraries
Core functions of national libraries
Collection
Metadata
Preservation
Services
Cultural representation
Cooperation
Management
Additional functions of national libraries
Leading role in the national library system
Research on the library’s collections
Educational role
Services for the government
Target groups of national libraries
Quality criteria in national libraries
Quality criteria that apply to all types of libraries
Specific quality criteria for national libraries
Methods for quality assessment in national libraries
Performance indicators for national libraries
General
Use of performance indicators
General
Selection of performance indicators
Limitations of performance measurement
Optimizing scores on performance indicators
Comparability of performance indicator data
Criteria for performance indicators
Descriptive framework
General
Name
Background
Objective of the performance indicator
Definition of the performance indicator
Method(s)
Interpretation and use of results
Source(s)
Examples and further reading (optional)
List of performance indicators for national libraries
Impact assessment in national libraries
Overview
Definition and description of library impact
General
Definition of library impact
Effects of library impact
General
Impact on individuals
General
Changes in skills and competences
Changes in attitudes and behaviour
Higher success in research, study and career
Impact on individual well-being
Impact on the library and information network
Cultural and social impact
Economic value
Challenges in assessing impact
Use of impact assessment results
General
Objective of impact assessment
Reporting and presenting assessment results
Methods for assessing impact of national libraries
General
Inferred evidence
General
Statistics indicating impact
Performance indicators indicating impact
User satisfaction scores indicating impact
Observed evidence
General
Observation
Self-recording
Citation analysis
Tests
Solicited evidence
General
Impact surveys
Structure and format of surveys
Interviews and focus groups
Interviews
Focus group interviews/discussions
Combined methods
Assessing the economic value of national libraries
General
Calculating the value of library benefits to users
General
Calculating replacement costs for library services
Calculating time costs
User estimates of economic value
General
Estimating a monetary value for specified services
Contingent valuation
Economic impact analysis
Assessing impact on a specified target population
General
Assessing impact on researchers
General
Impact on researchers
Methods for assessing impact on researchers
Assessing impact on educators and learners
General
Impact on educators and learners
Methods for assessing impact on educators and learners
Assessing impact on the general public
General
Impact on the general public
Methods for assessing impact on the general public
Assessing impact on the library and information network
General
Impact on the library and information network
Methods for assessing impact on the library and information network
Assessing impact on publishers and authors
General
Impact on publishers and authors
Methods for assessing impact on publishers and authors
Assessing impact on public administration
General
Impact on public administration
Methods for assessing impact on public administration
Assessing impact on business
General
Impact on business
Methods for assessing impact on business
Description of performance indicators (normative)
Collection
Collection building
Percentage of national publications acquired by the national library
Background
Objective of the performance indicator
Definition of the performance indicator
Methods
General
To assess the coverage of commercial publications
To assess the coverage of non-commercial publications
To assess the coverage of both commercial publications and non-commercial publications
Interpretation and use of results
Source
Examples and further reading
Percentage of required national imprint titles in the collection
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Usage of foreign publications acquired during the last 3 years
Background
Objective of the performance indicator
Definition of the performance indicator
Methods
Interpretation and use of results
Source
Examples and further reading
Cataloguing
Coverage of the national imprint in the new entries of the national bibliography
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Percentage of rare materials accessible via web catalogues
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Median time of document processing
Background
Object of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Digitization
Number of documents digitized per 1 000 documents in the collection
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Percentage of documents digitized per special collection
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Number of content units accessed per document digitized
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Preservation
Percentage of the collection in stable condition
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Sources
Examples and further reading
Percentage of rare materials needing conservation/restoration treatment that received such treatment
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Percentage of storage space which has an appropriate environment
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Sources
Examples and further reading
Services
General
User satisfaction
Background
Objective of the performance indicator
Definition of the performance indicator
Methods
Interpretation and use of results
Source
Examples and further reading
Accessibility
Shelving accuracy
Background
Objective of the performance indicator
Definition of the performance indicator
Methods
Interpretation and use of results
Source
Examples and further reading
Direct access from the homepage
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Percentage of accesses to the online catalogue via mobile devices
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Median time of document retrieval from closed stacks
Background
Objective of the performance indicator
Definition of the performance indicator
Methods
Interpretation and use of the results
Sources
Examples and further reading
Speed of interlibrary lending
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Reference
Correct answer fill rate
Background
Objective of the performance indicator
Definition of the performance indicator
Methods
Interpretation and use of the results
Sources
Examples and further reading
Speed of reference transactions
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Sources
Examples and further reading
Willingness to return
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Sources
Examples and further reading
Facilities
User places occupancy rate
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Cultural role
Events
Number of attendances per event
Background
Object of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Sources
Examples and further reading
Number of publications in the media per event
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Educational services
Percentage of staff time spent on educational services
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Research
Number of research publications per professional staff member
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Management
Cost-effectiveness
Employee productivity in document processing
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Employee productivity in lending and delivery services
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Staff costs per title catalogued
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Source
Examples and further reading
Staff costs per loan
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Percentage of library means received by special grant or income generated
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of results
Sources
Examples and further reading
Staff development
Number of attendance hours at formal training lessons per staff member
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Percentage of staff time spent in training
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Cooperation
Percentage of staff in cooperative partnerships and projects
Background
Objective of the performance indicator
Definition of the performance indicator
Method
Interpretation and use of the results
Source
Examples and further reading
Examples of impact surveys (informative)
General
Survey (questionnaire) for researchers
General
Preface to the questionnaire
Questions about the frequency of library use
Questions about the types of library use
Questions about impact
Questions about personal data
Survey (questionnaire) for the general public
General
Questions about awareness of the library
Questions about the library’s functions
Questions about the library’s value and impact
Questions about personal data
Survey (questionnaire) for libraries
General
Preface to the questionnaire
Questions about the services of the national library
Questions about the value of the national library and its services
Survey (questionnaire) for publishers
General
Preface to the questionnaire
Questions about the legal deposit procedures
Questions about services of the library
Questions about the value of the national library and its services
Performance indicators in the structure of the balanced scorecard (informative)
Bibliography
ICS
01.140.20
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