Standard [CURRENT]
ISO 10393:2013-04
Consumer product recall - Guidelines for suppliers
- German title
- Rückruf von Verbraucherprodukten - Leitlinien für Anbieter
- Publication date
- 2013-04
- Original language
- English
- Pages
- 39
- Publication date
- 2013-04
- Original language
- English
- Pages
- 39
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Only a handful of countries have legislative or regulatory requirements and provide guidance for business on how to manage a recall, leading to an uneven and inconsistent approach to consumer product recall and gaps in consumer protection at the national and international levels.
This new standard ISO 10393 provides guidance on how to establish, implement and manage a consumer product recall programme.
ISO 10393 will
- help organizations plan and execute timely and cost-effective recall programmes,
- minimize legal risks,
- protect consumers from unsafe or dangerous products and
- build customer satisfaction and loyalty.
Background
The standard was created by ISO Project Committee 240, chaired by Dr Eunsook Moon (KATS – Republic of Korea). ISO/PC 243 was established following an initiative from the working group of the ISO Committee on consumer policy (ISO/COPOLCO) which aims to reduce risks related to consumer products.
“By using ISO 10393, retailers and manufacturers will have consistent and repeatable processes for handling product recalls within one or across multiple retail jurisdictions.”
Dr. Eunsook Moon, Chair of ISO/PC 0240