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Tactile and haptic interactions are becoming increasingly important as candidate interaction modalities in computer systems such as special-purpose computing environments (for example, simulation) and assistive technologies. While considerable research exists, it involves a wide diversity of terms, meanings of terms, viewpoints, software and hardware objects, attributes and interactions. This diversity can lead to serious ergonomic difficulties for both developers and users of tactile and haptic interactions. This International Standard ISO 9241-910 provides a framework for understanding and communicating various aspects of tactile/haptic interaction. It defines terms, describes structures and models, and gives explanations related to the other parts of the ISO 9241 "900" subseries. It also provides guidance on how various forms of interaction can be applied to a variety of user tasks. It is applicable to all types of interactive systems making use of tactile/haptic devices and interactions. It does not address purely kinaesthetic interactions, such as gestures, although it might be useful for understanding such interactions. The text of ISO 9241-910:2011 has been prepared by Technical Committee ISO/TC 159 "Ergonomics" of the International Organization of standardization (ISO) and has been adopted as EN ISO 9241-910:2011 by Technical Committee CEN/TC 122 "Ergonomics", the secretariat of which is held by DIN. The responsible German Committee is NA 023-00-04 GA "Ergonomie für Informationsverarbeitungssysteme" ("Ergonomics for information processing systems") at the Ergonomics Standards Committee (NAErg).