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This European Standard was established as a tool to support mutual understanding and provide transparency of language through the articulation of competencies required and deployed by Customs representatives. The European Standard will support customs representation services offered by any customs representative in an EU Member State where the customs representative is not established (Union Customs Code (UCC), Article 18.3). While being designed for customs representatives, this European Standard is fully in line with the criteria of customs competency required by the AEO-C status. One objective of this European Standard is to help to meet the AEO-C criteria of customs competency through a certification of compliance delivered by a certification body (UCC, Article 39(d). DG TAXUD has developed an EU Customs Competency Framework (EU-CCFW) for the private sector. This European Standard is largely based on the operational competency section of that document. The responsible German standardization committee is NA 159 BR "Beirat des DIN-Normenausschusses Dienstleistungen (NADL)" ("Board of DIN Standards Committee Services (NADL)"). This standard has been prepared without the participation of German experts.